Web and mobile app for pancake delivery service
Our client is the restaurateur Mario Matthey from Payerne, Switzerland. Having got successful experience in the restaurant business and several successfully functioning restaurants, he decided to open a new establishment – a pancake house with the ability to order online and delivering orders to the door.
The main difficulty faced by the LineUp team in the implementation of the project was the very short deadlines for the delivery of a working system since the client had already planned a grand opening on a certain date. At the same time, in the requirements specification provided by the client, there was only a superficial description of the main features of the system and the client did not have time for its general improvement. Thanks to the previously gained experience in developing a more complex system of this class, we were able to develop a user interface design in a very short time, coordinate it with the client and plan the development of the system in short one-week iterations. The use of the agile approach to software development with a weekly demonstration of the working functionality to the client made it possible to avoid potential risks and complete the project within the stipulated time frame.
The complex solution developed by us provides simple interaction between 3 main user roles: a customer, cook and courier, and also provides convenient means of monitoring of all the operations for the administrator. Thanks to the well-thought-out UX component of the system, we were able to completely eliminate the role of the operator processing orders from the business process and thereby reduce the costs of the delivery service. The entire system consists of the following components: a web and mobile application on iOS and Android platforms for the customer; separate Android application for tablets for a cook and a courier; a back office for an administrator.
Using the web application, any customer can browse the menu and select the right dish, indicating the number of servings and various ingredients. Then, place an order in the shopping cart, select the day and time of delivery, as well as the type of payment. To pay for the order, the user can use PayPal or PostFinance. Ordering online takes less than one minute. We have implemented a notification system (by mail, mobile phone, and mobile application) about the status of the order, thanks to which the buyer knows that the order has already been accepted / transferred to the chef / given to the courier and will soon be delivered.
Mobile application for customer, cook, and courier
The mobile application for the customer completely repeats the functionality of the web application. The mobile application for the cook / courier allows to view information about the orders assigned to them and change the status of the order, after completing the corresponding operations for preparing / delivering the order to the customer.
The back office developed by us allows the administrator to: keep records and manage all types of users of the system (customers, cooks, couriers); manage the product catalog on the site; monitor and control the entire order fulfillment process; moderate customer reviews; generate financial statements and view sales analytics.
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